Lead Customer Experience Manager

4 days ago

Bristol, Bristol, United Kingdom Lloyds Banking Group Full time
About This Opportunity

We're seeking a talented Lead Customer Journey Manager to join our Bristol-based team, driving the transformation of our commercial card products and delivering exceptional customer experiences.

Key Responsibilities
  • Lead a team of Customer Journey Managers, driving performance and growth through effective coaching and mentoring.
  • Develop and implement customer journey designs, ensuring seamless experiences across touchpoints.
  • Collaborate with cross-functional teams to integrate insights and knowledge, driving business outcomes and customer satisfaction.
  • Represent the customer's voice, ensuring their needs are met and exceeded.
  • Stay up-to-date with industry trends and innovations, applying knowledge to drive continuous improvement and competitiveness.
What We're Looking For
  • Proven experience in customer journey design, mapping, and optimization.
  • Strong leadership and coaching skills, with the ability to drive team performance and growth.
  • Excellent communication and partnership management skills, with the ability to build long-lasting relationships.
  • Ability to analyze data and insights, making informed decisions to drive business outcomes.
About Working for Us

We're committed to creating a values-led culture, where all colleagues have the opportunity to make a real difference. We're focused on building a workforce that reflects the diversity of our customers and communities, and we're dedicated to ensuring everyone feels included and valued.

We offer a wide-ranging benefits package, including a generous pension contribution, annual performance-related bonus, and share schemes. We're also committed to supporting our colleagues' wellbeing, with a range of initiatives and generous parental leave policies.

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