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Parking Operations Manager

2 months ago

Havant, Hampshire, United Kingdom Marston Holdings Full time
About the Role

We are seeking a highly skilled and experienced Supervisor to join our team at NSL, part of Marston Holdings Ltd. As a Supervisor, you will play a crucial role in leading a team of Civil Enforcement Officers, ensuring the smooth operation of our parking and street management services.

Key Responsibilities
  • Lead a team of Civil Enforcement Officers, providing daily briefings and guidance on site
  • Deal with escalated queries from colleagues and members of the public, ensuring excellent customer service
  • Track key performance indicators (KPIs) to measure team performance
  • Perform the duties of a Civil Enforcement Officer, including patrolling public car parks and streets, advising members of the public, and issuing tickets to incorrectly parked vehicles
What We Offer
  • Flexible shift patterns to achieve a great work-life balance
  • 28 days' holiday, including bank holidays
  • Colleague benefits, including discounts on retail shopping, travel, and socialising, as well as health and wellbeing initiatives
  • Enhanced Maternity and Paternity package (subject to eligibility criteria)
  • Pension Scheme
  • Full uniform and training, plus opportunities for development and growth
Requirements
  • Previous experience in a supervisory or management role
  • Excellent communication skills
  • Self-motivation and a customer-focused approach
  • A love of working outdoors
  • Ability to work shifts and on own initiative
  • Experience of working with Microsoft Office
About Us

NSL is a leading provider of outsourced business services to the public and private sectors. Our team of highly trained frontline colleagues and back-office support team members deliver comprehensive parking and street management solutions that contribute to creating a great place to work and live.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. We recruit and develop our people based on merit and their passion for creating better outcomes.