Asap Workforce Manager
1 month ago
Job Summary
We are seeking a highly skilled Asap Workforce Manager to join our team at WorkForce Software. This is an exciting opportunity to work with a global provider of workforce management solutions and contribute to the implementation of cutting-edge technology.
About Us
WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. Our enterprise-grade solutions help organizations optimize their workforce, protect against compliance risks, and increase employee engagement.
Job Responsibilities
- Configure WFS Suite according to customer business requirements using JavaScript, HTML, SQL or other scripting tools.
- Handle complex issues including administrative and configuration challenges with minimal assistance.
- Write complex formulas that leverage mathematical and/or programming skills.
- Perform unit and system testing of configured application to ensure test cases pass as described by customer requirements.
- Support the confirmation and refinement of customer business requirements with key stakeholders.
- Understand project scope and implementation approach for assigned projects.
- Learn how to estimate work effort and communicate with key stakeholders on the project.
- Participate in facilitation of client workshops either onsite or remotely demonstrating understanding in best practices during the implementation of Workforce Management Software.
- Deliver projects and tasks on time and within budget by effectively managing workload.
- Provide project status updates to key stakeholders both internally and externally.
- Partner with internal teams during project phases to ensure successful customer implementation.
- Assist with roll-out and go-live activities, including data migration and system setup.
- Proactively participate in training courses and engage in self-directed learning to acquire the skills and knowledge necessary to achieve success and contribute to the team's objectives.
- Maintain accurate and timely records of billable and non-billable hours to ensure project profitability and meet utilization targets.
- Ensure adherence to WorkForce Software's established documentation standards and methodologies.
- Manage Customer expectations with relevant communication during key phases of the project life cycle.
- Estimate work effort and communicate with Project Managers, customers and other key stakeholders regarding project status.
Requirements
- A bachelor's degree in a related field or equivalent years of experience.
- 2-4 years of experience in software implementations.
- Minimum 2 years' experience with programming language, preferably JavaScript and/or SQL.
- Demonstrated knowledge of SQL, JavaScript, HTML or other scripting tools.
- Experience in implementing or training on a packaged software system or highly complex internally developed application.
- Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
- Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
- Entrepreneurial mindset required, as the role requires capability of rapidly shifting focus and responding to ever-changing conditions.
- Experience or ability to read/write SQL and write simple queries.
- Knowledgeable of and understand common implementation principles and lifecycle.
- Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus.
- Experience providing application support for complex software systems, preferred.
- Programming experience utilizing JavaScript, C#, C++ or 4GL.
- SQL report creation experience, preferred.
- Work flexible hours.
Travel
- Must be able to travel up to 50%, with the potential for international travel.
Salary
The estimated salary for this position is $80,000 - $110,000 per year, depending on location and experience.
Bonus Information
This job offers a performance-based bonus of up to 20% of the annual salary.
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