Sales and Service Advisor

5 days ago


Kendal, Cumbria, United Kingdom BT Group Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Advisor. As a Retail Advisor, you will be the face of our brand, responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities

  • Provide outstanding customer service and support to customers, ensuring their needs are met and exceeded.
  • Work closely with colleagues to achieve sales targets and drive business growth.
  • Develop and maintain a thorough knowledge of our products and services, including EE and BT offerings.
  • Upsell and cross-sell products and services to customers, identifying opportunities to increase revenue and improve customer satisfaction.
  • Manage customer complaints and issues in a professional and timely manner, ensuring customer satisfaction and loyalty.

What We Offer

  • A competitive starting salary of £12.34 per hour, plus an uncapped commission scheme.
  • Huge discounts off EE and BT products, including mobile and broadband services.
  • Support in carving your own career path, with opportunities for professional development and growth.
  • Season Ticket Travel Loan, providing financial support for travel to and from work.
  • Volunteering days, allowing you to give back to your local community.
  • Optional Private Healthcare and Dental, protecting you and your family.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • A customer-focused mindset, with a passion for delivering exceptional service and support.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Basic computer skills and familiarity with sales and customer service software.

Working with BT Group

As a Retail Advisor with BT Group, you will be part of a dynamic and customer-centric team, working together to deliver exceptional service and support to our customers. We offer a range of benefits and opportunities for professional development, making us an attractive employer for those looking to build a lasting career in retail sales and customer service.



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