Telecoms and Network Services Professional
2 days ago
Bestway Healthcare UK is a leading healthcare provider that is committed to delivering high-quality patient care. We are seeking a highly skilled Telecoms and Network Services Professional to join our team.
The estimated salary for this position is £55,000 - £75,000 per annum, depending on experience.
About the Role:
This role is responsible for the management and daily operation of our telecoms and network services infrastructure. You will work closely with the IT team and suppliers to resolve issues and ensure service levels are met.
- Main Responsibilities:
- Management and operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx)
- Work closely with the service desk to ensure they have the knowledge and capabilities to provide 1st line support on network and voice services
- Work with the 2nd line Desktop support team to provide an expert 2nd line service to tickets escalated from the service desk
About You:
We are looking for a candidate with proven experience of working in a customer-facing 1st and 2nd line support role, technical documentation writing skills, and experience of supporting network and voice services at a 3rd line level.
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