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Technical Support Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom Shaw Daniels Solutions Full time

Job Summary:

Shaw Daniels Solutions is seeking a skilled Technical Support Specialist to provide on-site technical support to our clients. As a key member of our team, you will be responsible for delivering technical support and services at client sites, including hardware and software troubleshooting, desktop and printer support, and basic installations.

Key Responsibilities:

  • Deliver technical support and services at client sites, ensuring timely and effective resolution of technical issues.
  • Perform installations, troubleshooting, and support for various hardware and software, adhering to documented procedures and guidelines.
  • Follow and adapt documented procedures, contribute to procedure updates, and commit to personal development and training.
  • Collaborate with internal teams to ensure seamless delivery of technical support services.

Requirements:

  • Knowledge in relevant technology areas, including hardware and software troubleshooting.
  • Certifications such as CompTIA A+/N+ (MCDST, ITIL Foundation v4 preferred).
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Ability to work independently or as part of a team, with a positive and methodical approach.

Attributes:

  • Professional, flexible, and able to adapt to changing priorities and deadlines.
  • Good communication skills, with the ability to articulate technical information to non-technical stakeholders.
  • Commitment to customer satisfaction, with a focus on delivering high-quality technical support services.