Technical Support Specialist

2 weeks ago


Bournemouth, Bournemouth, United Kingdom ESET Full time
Job Summary
ESET is seeking a skilled Technical Support Specialist to provide expert product support to our customers, partners, and internal personnel. The ideal candidate will possess a strong understanding of computer systems, networks, and software, as well as excellent communication and problem-solving skills.

Responsibilities and Duties
Provide technical product support via phone, email, and web chat to customers, partners, and internal personnel.
Troubleshoot and resolve technical issues related to ESET products and services.
Collaborate with other departments to resolve outstanding issues and improve overall customer experience.
Document solutions and knowledge base articles for training and information purposes.
Perform remote analysis and diagnosis of customer issues and recommend corrective solutions.
Assist with identifying and resolving malware and virus issues within customer environments.
Work closely with the Product Management, Quality Assurance, Research, and Knowledgebase teams to test, investigate, and document all aspects of existing and upcoming products.

Requirements
Bachelor's degree in Computer Science or a related field, or equivalent work experience and technical certifications.
2+ years of technical support experience in the software industry, including malware handling, troubleshooting, and diagnosis experience.
Strong knowledge of network infrastructure, DNS, DHCP, AD, and Group Policy.
Excellent communication and problem-solving skills, with the ability to work multiple projects and tasks simultaneously.
English language proficiency (C2 level).

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