Operational Excellence Specialist

4 weeks ago

London, Greater London, United Kingdom NES Fircroft Full time

About the Role

We are seeking an experienced Operational Excellence Specialist to join our NES Fircroft team. This individual will have overall responsibility for ensuring effective design and efficient execution of various operations projects, primarily related to the Managed Service Provider (MSP) environment.

Key Responsibilities:

  • Raise operational excellence through refining and developing business/operational processes, considering best practices.
  • Support supplier onboarding, working closely with the Global Supplier Relations team.
  • Take ownership of change leadership plans, coordinating and leading program communications and training sessions for suppliers and client users as required.
  • Support operations during transition from implementation to stabilization post-launch.
  • Update project documentation, including process flows and descriptions.
  • Troubleshoot new opportunities or resolve escalated program operation issues.
  • Manage ongoing BAU operational projects, initiatives, and changes.
  • Collect and analyze data related to customer engagements.
  • Provide operational leadership for new implementations, products, and processes, including operational setup standards for any expansions.
  • Consult internally and externally on best practices.

Requirements:

To be successful in this role, you will need:

  • 3+ years of operational, management, or consulting experience, ideally within a MSP environment.
  • A good understanding of vendor management software, including SAP Fieldglass.
  • The ability to develop knowledge quickly during an implementation or project.
  • Proficiency in developing strong professional relationships with internal and external customers.
  • Exceptional communication skills, both written and oral, up to senior-level internal and external customer contacts.
  • Ability to conduct, develop, and deliver presentations to senior-level contacts.
  • Ability to understand customer needs and implement solutions to meet their requirements.
  • Proficient negotiation skills.
  • Ability to apply root cause analysis principles when solving issues or challenges.
  • Ability to prioritize and manage multiple projects.
  • Ability to work effectively in an ambiguous or matrix environment.
  • Strong customer focus and team orientation.
  • Advanced MS Office skills, including proficiency in PowerPoint, Visio, and Excel.

What We Offer:

We offer a competitive salary range of $80,000-$110,000 per annum, depending on experience. Additionally, you can expect:

  • A comprehensive benefits package.
  • Ongoing professional development opportunities.
  • A dynamic and supportive work environment.
  • The chance to work with a global leader in the recruitment industry.

Location: This role is based in [location], with occasional travel required (up to 25% of the time). Travel may include domestic and international destinations.

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