Operational Excellence Specialist

22 hours ago


London, Greater London, United Kingdom CV Library Full time
Job Title: Operational Excellence Specialist

**Estimated Salary:** £65,000 - £85,000 per annum

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Job Description

We're seeking an experienced Operational Excellence Specialist to join our team. In this role, you'll be responsible for delivering the five-year strategic vision for Operations, transforming the operational capability across the bank, and shaping the future of our operations by delivering pan-bank innovative solutions.

You'll manage the analysis of complex cross-franchise and pan-group requirements, capturing, validating, and documenting business and system requirements while ensuring they align with key strategic principles and the Operations strategy.

In your new role, you'll work closely with key stakeholders across the business to create, shape, define, and own pan-operations and individual franchise opportunities. You'll build, manage, and maintain positive working relationships with stakeholders at different levels of hierarchy and third-party suppliers across multiple franchises and functions.

Your responsibilities will include:

  1. Creating and maintaining documentation as well as supporting controls and quality assurance for key stakeholders and suppliers.
  2. Tracing and linking business requirements to future state design and communicating business needs into technical requirements.
  3. Creating and executing test scenarios and test scripts at various stages of the project to validate the solution design.
  4. Facilitating user acceptance testing and supporting business users in executing the user acceptance testing.
Required Skills and Qualifications

To be successful in this role, you'll need to hold an appropriate business analyst certification, such as BAX, CPRE, and CBAP. It's also essential to have experience working with large-scale automation or AI and strategies that are tangible and grounded, as well as a background in business design and experience of Agile processes and ceremonies.

You'll also need:

  1. Experience applying business analysis tools and techniques, including using a wide range of data such as Operational, Technology, Finance, and HR to support problem-solving and decision-making.
  2. Experience delivering change within a banking operations team driving measurable business outcomes.
  3. Critical thinking skills, enabling you to cut through complexity and make sound decisions and recommendations carefully balanced against risk.


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