Senior Sewerage Operations Manager

4 weeks ago


Spalding, Lincolnshire, United Kingdom Anglian Water Services Full time
Job Summary

As a Senior Sewerage Operations Manager at Anglian Water Services, you will play a pivotal role in ensuring the optimal performance of our sewerage infrastructure. Your key responsibilities will include leading investigations into repeat customer and operational issues, managing resources to minimize service disruption and pollution, and handling severe weather incidents effectively. You will also be responsible for supporting and monitoring field resources in sewerage system maintenance techniques, collaborating with other teams to optimize field resource utilization, and driving forward a reduction in repeat blockages and flooding.

Key Responsibilities

Lead investigations into repeat customer and operational issues within Water Recycling Networks, coordinating with stakeholders for cost-effective solutions while prioritizing customer needs.
Manage resources to minimize service disruption and pollution resulting from asset failure or service loss.
Handle severe weather incidents effectively and utilize systems to monitor asset and resource performance.
Support, monitor, and coach field resources in sewerage system maintenance techniques to deliver excellent customer service.
Collaborate with our IMR repair colleagues to drive forward a reduction in repeat blockages and flooding.
Collaborate and share knowledge with Wholesale Services (OMC), Fleet Services, and Customer Services (CAM) teams to optimize field resource utilization and minimize operational risks and costs through prioritization, backlog reduction, effective scheduling, and provision of out-of-hours support.

Requirements

Extensive proven operational experience in Water Recycling Networks or sewerage processes.
Strong understanding of Health and Safety.
Full UK driving license.
Team player - ability to collaborate and work with a wide range of teams.
Knowledge/experience of High Pressure Jetting equipment and confined spaces.
Flexible approach to work as this role includes management standby.
Must be able to work within a confined space, and at height without restrictions. Due to harness weight limits, your maximum weight cannot be in excess of 113 kilograms and you will be expected to complete relevant occupational health checks.
Demonstrate the ability to analyze information and situations, fault find, and provide solutions.

What We Offer

As a valued employee, you will be entitled to personal private healthcare, 25 days annual leave (rising with length of service), business use of a company van, access to tools and all uniform and PPE, a competitive pension scheme, bonus scheme, flexible benefits to support your wellbeing and lifestyle, a flexible working culture, life assurance at eight times your salary, personal accident cover up to 5x your salary, lots of great discounts, paid time off when you're physically and mentally unwell, and an excellent Family Leave package to help you support your family.

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