Call Centre Representative
3 weeks ago
We are seeking a skilled Call Centre Representative to join our team at EMED Group. As a key member of our patient transport and care team, you will play a vital role in ensuring the smooth operation of our services.
Key Responsibilities:- Booking discharges and transfers from hospital, often under time-critical circumstances.
- Booking regular journeys for renal and oncology patients.
- Contacting service users 24-48 hours prior to travel to confirm the journey.
- Communicating with road staff, ambulance care assistance, paramedics, patient transport liaison officers (PTLO), controllers, and dispatchers as part of a multi-disciplinary team to ensure a successful journey for all service users.
- Being aware of safeguarding practices and having the knowledge of when to use these skills to assist and support all service users and work colleagues.
- Being the first point of contact for service users for questions or enquiries about patient transport.
- Completing incident reporting as and when required.
- Being able to transfer or refer callers to an alternative appropriate option, if you're not able to answer or help directly.
- Keep up to date with changes in policies and procedures.
- Undertake all necessary training.
- To support, assist, and supervise less experienced staff when necessary.
- Undertake any other duties and responsibilities related to this role.
- Good standard of written and spoken English, numeracy, and IT skills.
- Customer service experience preferably obtained in a call centre/phone-based role.
- Excellent listening skills.
- Ability to write clear, concise, and detailed reports of incidents.
- Ability to work to deadlines and prioritise workload.
- Organised and logical with attention to detail.
- Able to work as part of a team as well as independently.
- Respect for confidentiality and the ability to handle sensitive issues appropriately.
- Enthusiastic and motivated.
- Punctual and reliable.
- Ability to display a positive attitude.
- Diplomatic and professional.
EMED Group is the largest Patient Transport and Care Partner to the NHS with more than 2,500 colleagues across 50 depots. Our ambition is to continue developing transport services that improve the health and wellbeing for people across our local communities by providing transport that supports patient care, community support, secure mental health, and medical courier services.
We are committed to providing equal opportunities and endeavour to provide an inclusive and safe working culture for all.
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Call Centre Representative
3 weeks ago
Shrewsbury, Shropshire, United Kingdom EMED Group Full timeJob Title: Call Centre RepresentativeWe are seeking a skilled Call Centre Representative to join our team at EMED Group. As a key member of our patient transport and care team, you will play a vital role in ensuring the smooth operation of our services.Key Responsibilities:Booking discharges and transfers from hospital, often under time-critical...
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Call Centre Representative
3 weeks ago
Shrewsbury, Shropshire, United Kingdom EMED Group Full timeJob Title: Call Centre RepresentativeWe are seeking a skilled Call Centre Representative to join our team at EMED Group. As a key member of our patient transport and care team, you will play a vital role in ensuring the smooth operation of our services.Key Responsibilities:Booking discharges and transfers from hospital, often under time-critical...
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Call Centre Representative
3 weeks ago
Shrewsbury, Shropshire, United Kingdom EMED Group Full timeJob Title: Call Centre RepresentativeWe are seeking a skilled and enthusiastic Call Centre Representative to join our team at EMED Group. As a key member of our patient transport team, you will play a vital role in ensuring the smooth operation of our services.About the Role:Booking discharges and transfers from hospital, often under time-critical...
-
Call Centre Representative
3 weeks ago
Shrewsbury, Shropshire, United Kingdom EMED Group Full timeJob Title: Call Centre RepresentativeWe are seeking a skilled and enthusiastic Call Centre Representative to join our team at EMED Group. As a key member of our patient transport team, you will play a vital role in ensuring the smooth operation of our services.About the Role:Booking discharges and transfers from hospital, often under time-critical...
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Centre Director
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Centre Director
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeJob SummaryWe are seeking a highly experienced and skilled Centre Manager to lead our Therapy Centre, as part of our Clinical Support Services Division. The successful candidate will be responsible for developing and delivering the strategy for Therapy services, integrating into the overarching Clinical Support Services Divisional Strategy.Main Duties of the...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full timeAbout the RoleWe are seeking an experienced and skilled Personal Assistant to join our Senior Leadership Management Team in Medicine at The Shrewsbury and Telford Hospital NHS Trust.The successful candidate will provide a professional, comprehensive, and confidential administrative and secretarial service to the Centre Managers and Operational Managers. This...
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