Customer Service Representative

3 days ago


Dover, Kent, United Kingdom DP World Australia Full time

We are proud to be part of the DP World family, a global leader in trade enablement. With over 150 businesses across 40 countries, we offer exciting opportunities for career growth.

P&O Ferries is a well-established brand with a rich heritage in ferry services, sailing across the English Channel, North Sea & Irish Sea. Our team employs almost 2000 people and we are seeking an English-speaking Customer Service Representative to join our Dover office on a 6 month fixed term contract (which could lead to a permanent role).

This is an excellent opportunity to work with a market leader in ferry travel. We want individuals who can engage positively with customers and help them have a great experience. As a Customer Service Representative, you will liaise with customers, handle calls, make bookings, respond to emails and webchat from direct and indirect customers.

You will be working in a fast-paced contact centre environment, responding to customer queries and concerns in a professional and courteous manner. You will also have the opportunity to develop your skills and knowledge in areas such as customer service, communication and problem-solving.

At P&O Ferries, we value diversity and inclusion. We believe that our employees bring different perspectives and experiences that make us stronger. We welcome applications from individuals of all backgrounds and are committed to creating an inclusive workplace culture.

The estimated salary for this role is around £20,000-£25,000 per annum, depending on experience. If you are passionate about delivering exceptional customer service and would like to be part of a dynamic team, please apply.

As a Customer Service Representative, you will be based in Dover, working a variety of shifts including weekends, evenings and public holidays. We require flexibility and adaptability from our team members, so if you are able to work in a fast-paced environment and thrive under pressure, we would love to hear from you.



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