Customer Service Representative

3 weeks ago


Dover, Kent, United Kingdom Travelex Full time

As a key member of our team at Travelex, you will be responsible for delivering exceptional customer service and providing expert advice on our range of travel money products and services. This is a fantastic opportunity to join a dynamic and forward-thinking company that is committed to simplifying our customers' access to international money.

Key Responsibilities:

  • To nurture and form relationships with customers to gain a better understanding of their travel and currency requirements
  • To establish yourself as a trusted advisor, providing support and advice on great Travelex products and services
  • To engage with customers to process all foreign exchange transactions accurately and efficiently
  • To deliver on key performance goals both procedural, operational and customer focused
  • To implement best practice legal and regulatory standards and adhere to Travelex compliance procedures

Requirements:

  • Numerically proficient - You'll need to have a firm grasp of numbers as you'll be handling large amounts of cash and converting vast amounts of currency regularly
  • Great communicator – You'll find talking with people and building relationships comes naturally to you. You'll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You'll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

About Travelex:

We are a leading specialist provider of foreign exchange, with a network of foreign exchange stores and a trusted and widely recognised brand in international money. Our mission is to simplify our customers' access to international money, however and whenever.

What We Offer:

  • A leading flexible benefits package including but not limited to critical illness, dental insurance, and private medical insurance
  • Cycle to Work Scheme and an employee wellness programme that offers wellbeing and financial advice
  • A wide range of employee discounts provided by Bravo Benefit
  • Flexible hours and shift patterns to suit a variety of lifestyles with opportunities for overtime
  • 25 days holiday (pro-rata). Bank holidays and the opportunity to gain more days the longer you are a part of Travelex, as well as the option to buy more days
  • Opportunity to earn up to 7.5% monthly bonus on top of base salary for hitting targets

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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