Identity and Access Management Specialist
2 weeks ago
Job Title: Digital User Experience Expert
About Us: ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, we help organizations effectively manage their digital identities.
We strive to provide pain-free, secure, and seamless digital user experiences for our clients. Our mission is clear - whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.
As a Managed Service Engineer, you will be accountable for the quality of service provided to customers in a manner which minimizes or removes the need for interruption to their business. You will monitor customer environments, proactively anticipate issues, and co-ordinate with other resources to advise customers, propose solutions, and respond to service performance issues using the ITIL lifecycle model.
Salary: £60,000 - £80,000 per annum
Key Responsibilities:
- Manage small consultancy style projects and handle complex incidents
- Translate technical information and regulations into understandable language and choose appropriate format to ensure understanding
- Direct, clear interaction with customers (and partners), ensuring high quality and timely responses
Requirements:
- Relevant technical background and knowledge of federation and multi-factor authentication
- Active working knowledge of Linux and Bash Scripting
- Proficient with Linux Command line and Linux Package Management
- Troubleshooting SQL Queries and error codes
- XML and JSON Knowledge
- Knowledge of Access Management Solutions: Ping / Forge Rock / Microsoft Sailpoint / Net IQ / Ideiio
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