Customer Service Ambassador
4 weeks ago
Job Summary:
We are seeking a skilled Receptionist to join our team at Novotel Liverpool Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests.
Main Responsibilities:
- Greeting and Check-In: Welcome guests, efficiently check-in, and respond to requests.
- Exceptional Service: Provide personalized experiences, ensuring every guest feels valued and respected.
- Payment and Communication: Handle payments, communicate with guests via phone and email, and maintain accurate records.
- Flexibility and Teamwork: Work varied shifts, including mornings and afternoons, and collaborate with colleagues to ensure seamless service.
- Upselling and Promotions: Promote hotel facilities and services to enhance guest stays, adhering to Accor standards.
- Problem-Solving: Proactively address guest complaints and concerns, ensuring timely resolutions.
- Operational Efficiency: Effectively manage task lists, maintain accurate records, and work collaboratively with departments.
- Language Skills: Fluency in English is essential for this role.
Requirements:
Part-time employment, with a commitment to providing exceptional service and a positive experience for our guests.
Accommodations:
Our hotel features 209 bedrooms, 10 meeting rooms, a restaurant, bar, swimming pool, and sauna.
Work Environment:
Our team is dedicated to creating memorable moments for our guests. If you share our passion for delivering exceptional service, we encourage you to apply.
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