Technology Services Manager

3 days ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time
Senior IT Service Delivery Manager

We are seeking an experienced Senior IT Service Delivery Manager to join our team at Interface Recruitment UK. The successful candidate will have a strong background in leading technical teams and delivering high-quality services to customers.

Job Description:

The Senior IT Service Delivery Manager will be responsible for coordinating delivery teams, designing and delivering new service introductions, and monitoring overall performance of services. They will also build personal relationships with key members of staff across the business and collaborate with senior management on risk and incident management processes.

Responsibilities:

  • Coordinate delivery teams and design new service introductions
  • Build personal relationships with key staff members
  • Monitor overall performance of services
  • Collaborate with senior management on risk and incident management
  • Communicate across organizational boundaries
  • Manage 3rd party responsibilities according to current IT contracts
  • Introduce monitoring and controls to measure service quality
  • Be accountable for service quality and performance
  • Lead incident and escalation processes
  • Take ownership of major incidents
  • Represent the service in change management and project management processes

Requirements:

  • Significant experience in leading technical teams
  • Good verbal and written communication skills
  • Strong interpersonal skills to communicate with stakeholders
  • Diverse technical background with ability to understand incidents in business terms
  • Excellent influencing and persuasion skills
  • Good understanding of SLAs within incident management
  • Excellent analytical skills with attention to detail

Salary and Benefits:

The estimated salary for this role is £70,000-£90,000 per annum, depending on experience. Additionally, the company offers flexible benefits, a gym on site, and excellent coaching and training opportunities.



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