Senior Mortgage Specialist

7 days ago


Hamilton, South Lanarkshire, United Kingdom Barclays Bank PLC Full time
About the Role

We are seeking a highly skilled Senior Mortgage Specialist to join our team at Barclays Bank PLC. As a key member of our mortgage division, you will be responsible for providing exceptional customer service while resolving complex customer inquiries and issues related to our products and services.

Job Description

The ideal candidate will have strong analytical and problem-solving skills, with the ability to multitask multiple online chat sessions. You will work closely with teams across the bank to align and integrate customer care processes, identifying areas for improvement and providing recommendations for change in customer care procedures and controls.

Key Responsibilities
  • Provide specialist advice and support pertaining to own work area
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based
Requirements

To be successful in this role, you must have excellent communication and interpersonal skills, with the ability to provide a unique, personalized resolution for each case. You will also need to be able to identify industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.



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