Technical Helpdesk Expert

7 days ago

Highbridge, Somerset, United Kingdom Gap Personnel Full time

Are you looking for a challenging yet rewarding role in IT support? Look no further As an IT Support Analyst at Yeo Valley, you'll have the opportunity to work with a dynamic team to deliver top-notch technical support to the business. This full-time position is based in Highbridge, just a short drive from Bristol, and offers a great balance of on-site and remote work.

Your key responsibilities will include:

  • Providing prompt and professional technical assistance to the business, responding to IT and Business System tickets.
  • Developing and maintaining technical expertise on various IT equipment, including laptops, scanners, printers, tablets, and networks, used by Yeo Valley.
  • Investigating and resolving technical issues using logical reasoning and collaboration with end-users to create, test, and implement solutions.
  • Prioritizing and resolving support tickets and calls throughout their lifecycle while ensuring seamless communication between the business and the IT and Business Systems team.
  • Managing new business requirements through project planning and delivery.
  • Conducting site visits and providing on-site support across all YV sites.
  • Maintaining high availability and reliability of IT systems through regular maintenance checks.
  • Configuring workstations, administering Active Directory, Office 365, Teams Voice & Exchange, and managing print services.

The successful candidate will possess:

  • Proficiency in Microsoft Systems, such as Windows and Office.
  • Experience in troubleshooting IT hardware issues on laptops, printers, scanners, and phones.
  • Ability to work effectively under pressure and manage time efficiently.
  • Excellent communication skills and ability to interact with colleagues at all levels.
  • A proactive approach to problem-solving and commitment to continuous learning.

We're offering a competitive salary of £28,000 per year, along with a comprehensive benefits package, including a non-contributory pension scheme, annual bonus, life cover, healthcare cash back plan, cycle to work scheme, and subsidized Yeo Valley products and services.

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