Desktop Support Technician

Dream of making a real impact in the world of IT? Join Yeo Valley as an IT Support Analyst and contribute to delivering exceptional technical support to the business. This exciting role offers a fantastic opportunity to grow your skills and experience, working alongside a talented team in a modern office environment.

Your key responsibilities will include:

• Providing expert technical assistance to the business, addressing IT and Business System tickets promptly.
• Building and maintaining technical expertise on various IT equipment, including laptops, scanners, printers, tablets, and networks, used by Yeo Valley.
• Investigating and resolving technical issues using logical reasoning and collaboration with end-users to create, test, and implement solutions.
• Prioritizing and resolving support tickets and calls throughout their lifecycle while ensuring seamless communication between the business and the IT and Business Systems team.
• Managing new business requirements through project planning and delivery.
• Conducting site visits and providing on-site support across all YV sites.
• Maintaining high availability and reliability of IT systems through regular maintenance checks.
• Configuring workstations, administering Active Directory, Office 365, Teams Voice & Exchange, and managing print services.

The ideal candidate should have:

• Strong proficiency in Microsoft Systems, such as Windows and Office.
• Experience in troubleshooting IT hardware issues on laptops, printers, scanners, and phones.
• Ability to work effectively under pressure and manage time efficiently.
• Excellent communication skills and ability to interact with colleagues at all levels.
• A proactive approach to problem-solving and commitment to continuous learning.

We're offering a competitive salary of £28,000 per year, along with a range of benefits, including a non-contributory pension scheme, annual bonus, life cover, healthcare cash back plan, cycle to work scheme, and subsidized Yeo Valley products and services.