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Customer Service Ambassador

1 month ago

Nottingham, Nottingham, United Kingdom Metropolitan Gaming Full time

At Metropolitan Gaming, we're dedicated to delivering exceptional experiences and service to our guests. As a Part Time Receptionist, you'll play a vital role in ensuring our customers receive a warm and welcoming atmosphere.

Key Responsibilities:

  • Meet and greet customers, providing assistance with any queries in a courteous and efficient manner.
  • Ensure all customers are dealt with in a professional and friendly way, highlighting the benefits of our player rewards program.
  • Receive and log telephone calls and other communications to the venue, maintaining a high level of personal integrity and a strong work ethic.

Requirements:

  • Excellent customer service skills, with a courteous and friendly outlook.
  • Good grooming and presentable, with the ability to communicate effectively on all levels.
  • Previous customer-facing experience, with a strong attention to detail and ability to work autonomously.
  • Flexible attitude, with a proactive approach and a passion for exceeding expectations.

What We Offer:

  • Generous shift allowance and enhanced salary from midnight until 6am.
  • Training and development opportunities, with a focus on supporting every team member to be the best they can be.
  • Extensive employee rewards program, offering discounts from travel, retail, hospitality to health and well-being.
  • Regular training and development, with a focus on employee health and well-being services.
  • Refer a friend incentives and 50% off food and drinks in all our UK venues.

About Us:

Metropolitan Gaming is a leading brand in luxury entertainment, dedicated to providing exceptional experiences and service to our guests. We're passionate about looking good, feeling great, and being safe hands for our customers and people.

We believe in supporting every team member to be the best they can be, and we're committed to creating a culture that encourages and contributes to this goal.