Customer Service Liaison
2 months ago
In this critical role, you will act as the primary point of contact for customers and distributors, providing technical support and assistance as needed.
Responsibilities:
Key responsibilities include:
- Responding to customer inquiries via telephone, email, or online chat platforms.
- Resolving technical issues through troubleshooting and root cause analysis.
- Liaising with internal teams to resolve complex technical issues.
- Providing regular updates to customers and management on technical support activities.
Requirements:
To succeed in this position, you will need:
- Exceptional customer service skills and a patient demeanor.
- Strong technical knowledge and experience in supporting hardware and software systems.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Good understanding of quality assurance processes and guidelines.
Salary and Benefits:
We offer a competitive salary of £50,000 - £60,000 per annum, based on experience. Additionally, you will receive access to ongoing training and development opportunities, a generous pension scheme, and a comprehensive benefits package.
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