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Hotel Operations Leader

2 months ago

Bristol, United Kingdom Aztec Hotel & Spa Full time
About the Role

We are seeking an experienced and dynamic Deputy General Manager to join our team at Aztec Hotel & Spa. As a key member of our Leadership Team, you will play a crucial role in delivering exceptional guest experiences and driving operational excellence across our hotel.

Key Responsibilities
  • Operational Leadership: Manage key operational teams, including food and beverage, conference, reception, spa, and spa treatments, to ensure the highest levels of guest satisfaction.
  • Strategic Planning: Collaborate with the General Manager and Leadership Team to develop and implement operational and sales strategies for all areas of the hotel.
  • Team Development: Work closely with Heads of Department to support recruitment, retention, and training initiatives, and coach and develop Departmental Managers to achieve their full potential.
  • Financial Management: Conduct monthly P&L reviews with managers, reporting results and actions to the General Manager.
Requirements
  • Experience: At least 2 years of experience in an Operations Manager role in a Four Star Hotel or above.
  • Leadership Skills: Proven ability to lead and motivate teams, with a strong focus on guest experience and operational excellence.
  • Commercial Awareness: Thorough understanding of the hotel industry and market trends, with the ability to make informed decisions.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
What We Offer
  • Competitive Salary: A competitive salary, negotiable dependent on experience.
  • Benefits Package: A comprehensive benefits package, including wagestream, 28 days annual leave (rising to 33 days after 5 years), enhanced maternity and paternity pay, health cash plan, and more.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.