Senior IT Manager
3 days ago
At Canon, we're embarking on a transformative journey to become a customer-centric company, offering innovative services and solutions to our communities. As our Senior IT Manager - eCommerce & Content, you'll play a pivotal role in delivering complex solutions for integrated software landscapes across the e-Commerce & Content domain. This includes technologies like Oracle ATG, OCC, and the integrated e2e business landscape, as well as associated SaaS supporting applications in the e-Commerce / Content Management domain.
This role will be part of the Solution & Adoption department, responsible for application delivery & application operations for the Canon EMEA region. You'll require operations and delivery excellence capabilities, along with strong people management skills.
Key responsibilities include:
- Providing innovative, best-fitting end-to-end process/IT solutions for the e-Commerce and content management domain.
- Leading cross-organizational process/IT change programs from concept to successful end-to-end implementation, including stakeholder management on MT level and management of external service providers.
- Acting as a trusted advisor, cross-organizational, on middle and senior management level in all matters of process/IT.
- Managing, coaching, and leading a team of direct reports, less experienced colleagues (internal and external), and managing external partners on excellent solutions and delivery.
Broad responsibilities include:
- Operational stability of the eCommerce & Content Management domain.
- Being the single point of contact towards business stakeholders in eCommerce & Content Management for operations and project escalations.
- Ensuring maximum efficiency of the existing team who focus on AM activities.
- Ensuring effective resource and capacity planning across different IT initiatives.
- Overseeing the management of operational budgets, including Service Partner teams and software renewals.
Requirements include:
- A Bachelor or Master degree in Computer Science, Computer Engineering, or related technical field.
- Experience in IT Delivery, including eCommerce and/or Content Management experience managing large process/IT programs with an excellent track record.
- Experience of managing offshore teams.
- Extensive experience in either B2C and/or B2B customer experiences.
- Excellent Project Management skills.
- Exceptional problem-solving and sound decision-making capabilities, recognized by alternative solutions, and confident, accurate, decision-making coupled with excellent communication and interpersonal skills.
- Strong stakeholder & people management skills.
As a Senior IT Manager - eCommerce & Content, you'll be business outcome-driven, courageous, and customer-oriented, with a strong ability to innovate, inspire, and build trust-based relationships.
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