Construction Technical Support Specialist

5 days ago


Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time

Job Summary:

CBW Staffing Solutions is seeking a highly skilled Construction Technical Support Specialist to join our team. As a key member of our renewable energy division, you will be responsible for providing technical support to our clients in the heating installation industry.

Key Responsibilities:

  • Oversee the heating installation helpdesk, ensuring timely and effective resolution of customer inquiries.
  • Receive and troubleshoot incoming calls from customers who have had recent heating installations, diagnosing faults and resolving problems.
  • Work closely with the Technical Manager to develop and implement training programs for technical staff.
  • Collaborate with the sales team to identify new business opportunities and develop strategic partnerships.

Requirements:

  • Proven technical knowledge within the heating industry, with a strong understanding of installation and maintenance procedures.
  • Excellent customer service skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • Strong administration skills, including proficiency in IT systems and software.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A dynamic and supportive work environment.


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