Construction Technical Support Specialist
5 days ago
Job Summary:
CBW Staffing Solutions is seeking a highly skilled Construction Technical Support Specialist to join our team. As a key member of our renewable energy division, you will be responsible for providing technical support to our clients in the heating installation industry.
Key Responsibilities:
- Oversee the heating installation helpdesk, ensuring timely and effective resolution of customer inquiries.
- Receive and troubleshoot incoming calls from customers who have had recent heating installations, diagnosing faults and resolving problems.
- Work closely with the Technical Manager to develop and implement training programs for technical staff.
- Collaborate with the sales team to identify new business opportunities and develop strategic partnerships.
Requirements:
- Proven technical knowledge within the heating industry, with a strong understanding of installation and maintenance procedures.
- Excellent customer service skills, with the ability to communicate complex technical information to non-technical stakeholders.
- Strong administration skills, including proficiency in IT systems and software.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A dynamic and supportive work environment.
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