Help Desk Support Specialist
4 weeks ago
As a key member of our Workplace Service Centre team, you will provide first-line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.
Key Responsibilities:
- Provide a single point of contact for internal colleagues reporting IT-related incidents.
- Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
- Obtain technical information and business impact to enable support teams to resolve incidents effectively.
- Utilize excellent troubleshooting and problem-solving skills to resolve issues.
Candidate Requirements:
- Excellent communication skills to effectively interact with colleagues.
- A strong desire to provide excellent customer service.
- A willingness to learn new skills and technologies.
- Ability to work collaboratively in a team environment.
- Knowledge of Office365, Active Directory, Remote Connectivity, and Web Browsers.
- Ability to use problem-solving techniques to capture details and make sound decisions.
Postify Limited is committed to providing a supportive and inclusive work environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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