Help Desk Support Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom POSTIFY LIMITED Full time
Job Title: Desk Side Support Engineer

As a key member of our Workplace Service Centre team, you will provide first-line technical support to our colleagues, ensuring that workplace problems are resolved quickly and efficiently.

Key Responsibilities:

  • Provide a single point of contact for internal colleagues reporting IT-related incidents.
  • Diagnose and resolve technical issues at the first level to minimize downtime for colleagues.
  • Obtain technical information and business impact to enable support teams to resolve incidents effectively.
  • Utilize excellent troubleshooting and problem-solving skills to resolve issues.

Candidate Requirements:

  • Excellent communication skills to effectively interact with colleagues.
  • A strong desire to provide excellent customer service.
  • A willingness to learn new skills and technologies.
  • Ability to work collaboratively in a team environment.
  • Knowledge of Office365, Active Directory, Remote Connectivity, and Web Browsers.
  • Ability to use problem-solving techniques to capture details and make sound decisions.

Postify Limited is committed to providing a supportive and inclusive work environment. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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