Senior Technical Support Specialist

4 weeks ago


Eastbourne, East Sussex, United Kingdom Atlas Copco Airpower N.V. Full time
Senior Technical Support Engineer

At Atlas Copco Airpower N.V., we're pushing the boundaries of innovation and sustainability in various industries, including electronics, medical research, renewable energy, food production, and infrastructure.

We're committed to working with the latest technologies and groundbreaking innovations to create a better tomorrow.

Key Responsibilities
  1. Provide technical support to Product Companies, Service Technology Centres, Customer Centres, and Divisions for all products and E-Parts designed by the Eastbourne Product Company.
  2. Support the Eastbourne Product Company in developing new products through the NPI process.
  3. Conduct investigations into issues with internal production, inter-site returns, and field returned products, producing 8D reports as needed.
  4. Analyze data to track trends and ensure effective resolution of failure modes.
  5. Manage investigation workloads of the NCR team and address them in a timely manner.
  6. Communicate findings to key accounts teams and customers.
  7. Manage own workload, support engineers with process, and lead engineers and managers with strategic decision-making.
  8. Implement Copy Exact changes to prevent customer non-conformities and interruptions to E-Part manufacturing.
  9. Ensure smooth handovers of current information and highlight H&S issues to the escalations team.
  10. Conduct and report on evaluation and compliance testing to EN Standards for new and existing products.
  11. Resolve product application enquiries and issues for Customer, Sales, and Service Teams.
Diversity and Inclusion

We value unique perspectives and diversity, which drives innovation and a sense of purpose and belonging within our organization.



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