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Senior Technical Solutions Specialist
1 month ago
We are seeking a skilled Senior Technical Solutions Specialist to join our team in Eastbourne, East Sussex. This role is part of our mission to provide exceptional technical support to various industries.
Key Responsibilities- Investigation and Analysis: Investigate issues with internal production, inter-site returns, and field returned products, producing detailed reports as required.
- Data Mining and Trend Tracking: Conduct data mining and analysis to identify trends and ensure that failure modes are being effectively resolved.
- Workload Management: Ensure timely management and addressing of investigation workloads for the NCR team.
- Customer Support: Explain and present findings to key accounts teams and customers, and manage own workload while supporting engineers with process improvements.
- Process Improvement: Propose, obtain agreement, and implement changes to ensure no customer non-conformities or interruptions to E-Part manufacturing.
- Compliance and Evaluation: Carry out and report on evaluation and compliance testing to EN Standards (e.g. EMC and Electrical Safety) for new and existing products.
- Customer Enquiries: Resolve product application enquiries and issues, providing final level support via escalation to Technical specialists when required.
Becoming Part of Our Culture
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