Customer Relationship Manager
2 days ago
About the Opportunity:
We are seeking a highly motivated Customer Relationship Manager to join our team at Atlantic Union Bank. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers, driving sales conversations, and promoting the bank's products and services.
Responsibilities:
- Develop and execute strategies to build long-term relationships with customers.
- Stay up-to-date with bank products and services, including those from other business lines.
- Cultivate expertise in digital channel technology to educate customers on available tools.
- Drive sales conversations through various channels, including phone calls, in-person interactions, and online platforms.
- Nurture existing relationships while acquiring new customers through targeted outreach efforts.
- Demonstrate strong sales skills to identify and pursue sales opportunities, contributing to individual and branch success.
- Contribute to branch growth by developing and retaining customers.
- Work collaboratively with other teams to address customer needs and provide solutions.
- Serve as a primary point of contact for customer issues related to deposits, credit, and other products.
- Utilize scorecards to track performance and adjust strategies accordingly.
- Perform teller duties and manage cash transactions accurately.
- Comply with relevant laws and regulations, ensuring adherence to bank policies and procedures.
Requirements:
- Possess or obtain NMLS registration.
- High school diploma or equivalent; associate's degree preferred.
- Minimum 1 year of experience in banking or financial services; experience in customer relationship-building a plus.
- Strong communication and interpersonal skills.
- Able to work in a fast-paced environment and adapt to change.
- Bilingual (English/Spanish) strongly preferred.
Compensation:
$55,000 - $70,000 per year, depending on experience and qualifications.
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