Hotel Manager

6 days ago


Cardiff, Cardiff, United Kingdom Accor Full time

Job Summary

The Operations Manager plays a critical role in ensuring the smooth operation of our hotel, reporting directly to the General Manager and acting on their behalf in their absence. This position is responsible for overseeing the entire operation, including Food and Beverage, Rooms, Guest Experience, and Sales and Marketing.

Key Responsibilities

  • Enforce standards and guarantee a consistently high-quality guest experience.
  • Coordinate all aspects of the operation to ensure each outlet functions at an optimal level in key areas, including service, revenue generation, and cost management.
  • Create a culture that is service-focused, positive, and driven to succeed, open to change, and creative in approach.
  • Foster talent within the department to ensure all reporting HODs and talents are effective in their current roles and developed to the next level.

Leadership & Reporting

  • Carry out Duty Management shifts accordingly DM ROTA and business needs.
  • Leadership and reporting to the General Manager.

Operational Oversight

  • Quality Assurance.
  • Coordination and Optimization.
  • Culture and Development.
  • Talent Management.
  • Duty Management.

Qualifications

  • Leadership Skills.
  • Customer Service.
  • Problem-Solving.
  • Communication Skills.
  • Financial Acumen.
  • Operational Knowledge.
  • Technical Skills.
  • Adaptability.
  • Cultural Competence.
  • Right to work in the UK.

Additional Information

  • Indulge in delightful meals while on duty.
  • Look sharp in our provided uniform.
  • Pedal your way to work with our Cycle to Work Scheme.
  • Take care of your vision with our Eye Care Voucher.
  • Enjoy extra holidays every year.
  • Plan for your future with our Pension Scheme.
  • Explore Merlin Entertainment with our exclusive discount.
  • Celebrate your birthday with our special Bonanza.
  • Savor the Accor Dining Experience at our hotels/restaurants.
  • Seize development opportunities through Accor Academy.
  • Prioritize your well-being with VIVUP.
  • Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.


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