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Hotel Operations Manager
2 months ago
Job Title: Assistant Front Office Manager
About Us: Novotel Cardiff Centre is a stylish and comfortable hotel located in a quiet area, close to many local attractions. Our hotel offers a range of amenities, including a gym, swimming pool, and steam room, as well as a restaurant and bar serving local and international cuisine.
Job Summary: We are seeking a dynamic and customer-focused professional to join our team as an Assistant Front Office Manager. As a key member of our hotel operations team, you will be responsible for leading a team to deliver exceptional guest experiences and ensuring the smooth operation of our front office.
Key Responsibilities:
- Lead a team of front office staff to provide excellent customer service and ensure a high level of guest satisfaction.
- Manage the front office operations, including check-in, check-out, and room assignments.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Collaborate with other departments to ensure seamless communication and service delivery.
- Monitor and analyze guest feedback and make recommendations for improvement.
Requirements:
- Proven experience in a front office or customer service role, preferably in a hotel or hospitality environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Knowledge of hotel operations and front office procedures.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career development and advancement.
- A dynamic and supportive work environment.
- Access to our hotel's amenities and services.
