Duty Manager
3 weeks ago
We're seeking a skilled Duty Manager to lead our hotel team at ZIP by Premier Inn Cardiff. As a key member of our operations team, you'll be responsible for ensuring a seamless and exceptional guest experience.
About the Role:
As a Duty Manager, you'll be the face of our hotel, responsible for managing the day-to-day operations, ensuring high standards of customer service, and maintaining a safe and welcoming environment for our guests.
Key Responsibilities:
- Manage the hotel's front-of-house operations, including reception, concierge, and customer service teams.
- Ensure seamless communication between teams, including housekeeping, maintenance, and food and beverage.
- Monitor and maintain high standards of customer service, responding to guest feedback and concerns.
- Manage the hotel's safety and security protocols, ensuring a secure environment for guests and staff.
- Collaborate with the hotel's leadership team to drive business growth and improve operational efficiency.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Access to our Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
- A company pension and save as you earn scheme.
Requirements:
- Previous experience in a hotel or hospitality management role.
- Excellent communication and leadership skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Flexibility to work a variety of shifts, including evenings and weekends.
Why Work with Us:
We're a values-driven organization that prioritizes diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.
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