Duty Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom whitbread Full time

We're seeking a skilled Duty Manager to lead our hotel team at ZIP by Premier Inn Cardiff. As a key member of our operations team, you'll be responsible for ensuring a seamless and exceptional guest experience.

About the Role:

As a Duty Manager, you'll be the face of our hotel, responsible for managing the day-to-day operations, ensuring high standards of customer service, and maintaining a safe and welcoming environment for our guests.

Key Responsibilities:

  • Manage the hotel's front-of-house operations, including reception, concierge, and customer service teams.
  • Ensure seamless communication between teams, including housekeeping, maintenance, and food and beverage.
  • Monitor and maintain high standards of customer service, responding to guest feedback and concerns.
  • Manage the hotel's safety and security protocols, ensuring a secure environment for guests and staff.
  • Collaborate with the hotel's leadership team to drive business growth and improve operational efficiency.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to our Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save as you earn scheme.

Requirements:

  • Previous experience in a hotel or hospitality management role.
  • Excellent communication and leadership skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Flexibility to work a variety of shifts, including evenings and weekends.

Why Work with Us:

We're a values-driven organization that prioritizes diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed.


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