Senior Service Operations Manager

7 days ago


Glasgow, Glasgow City, United Kingdom CBW Staffing Solutions Full time
Role Overview

As a seasoned Service Manager, you will have the opportunity to lead the Service and Maintenance division of a prominent HVAC specialist provider in Scotland. This role demands a proven track record in managing large engineering teams, delivering exceptional service to high-profile technical clients, and driving business growth.

Key Responsibilities:
  • Budget Management: Oversee financial budgets, P&L, and technical issues to ensure seamless operations.
  • KPIs and SLAs: Develop and implement agreed KPIs and SLAs to drive performance excellence.
  • Project Delivery: Successfully manage the delivery of HVAC projects, ensuring timely completion within budget.
  • Sales and Delivery: Foster sales and delivery of works, identifying new business opportunities to increase contract sales revenue.
  • Talent Acquisition and Development: Recruit and develop skilled engineers, providing annual appraisals to enhance staff capabilities.

Requirements:
  • Qualifications: Hold a recognized HVAC engineering qualification, such as C&G, HNC, or higher.
  • Technical Expertise: Possess strong technical knowledge of HVAC systems and engineering principles.
  • Sales Experience: Have prior experience in sales, with a proven ability to drive business growth.
  • Leadership Skills: Demonstrate exceptional leadership skills, with the ability to motivate and direct large engineering teams.

What We Offer:
  • Competitive Salary: Earn up to £70k + car allowance.
  • Bonus Scheme: Participate in a bonus scheme to reward outstanding performance.
  • Holiday Entitlement: Enjoy 25 days' holiday per year.
  • Healthcare Benefits: Access comprehensive healthcare benefits.
  • Pension Plan: Contribute to a pension plan for your future security.


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