Senior Technical Project Manager, Service Operations

4 weeks ago

Glasgow, Glasgow City, United Kingdom BBC Full time

About the Role

The BBC is seeking a Senior Technical Project Manager to join its Data Operations team. As a key member of the team, you will be responsible for delivering and scaling complex data initiatives across large organizations.

Main Responsibilities

  • Lead various initiatives across the Data Strategy portfolio, managing the end-to-end delivery process from project initiation to successful completion and transition to BAU support within the Data Value chain.
  • Lead Service and Operational excellence (Data Service Support) including Incident, Problem Management, Feature requests and maintenance of our Service portfolio.
  • Foster a culture of continuous improvement, promoting transparency, collaboration, and innovation in outcome delivery.
  • Lead change management programs to ensure smooth transitions and adoption of new processes, programs and products.
  • Identify and manage project risks, dependencies, and impediments, implementing mitigation strategies to drive successful strategic outcomes.
  • Ensure stakeholder commitments are met, documenting and communicating any changes to expectations.
  • Champion agile best practices, providing coaching and mentorship to teams and individuals, and facilitating the development of agile competencies.
  • Collaborate closely with key stakeholders, including senior management, product managers, and development teams, to align on project priorities and timelines.
  • Work closely with finance, procurement, vendors, and data stakeholders to forecast, manage, and control internal and external expenditure within the department, ensuring strategic and commercial alignment.
  • Facilitate cross-functional collaboration and effective communication among team members, stakeholders, and senior management.

About You

  • You would be a value and outcome-driven individual, possessing a positive 'can-do' attitude that strives to find the opportunity when faced with issues.
  • You would be passionate about driving continuous improvement across the department.
  • You would be an excellent stakeholder manager with high emotional Intelligence, a highly collaborative, and adaptable with senior-level influencer with great communication skills.
  • You would be a pragmatic leader with the ability to see a problem, step in and then step out when appropriate.
  • You would be a strategic, highly motivated thinker with the ability to thrive in ambiguity.
  • You would be enthusiastic with a sense of pride in the work delivered and the quality of how it was delivered.
  • You would be able to process and understand a variety of complex concepts quickly, and an appetite to learn and evolve.
  • You would be an open, inclusive and honest individual who both welcomes and provides feedback in a way that is constructive and thoughtful.

Requirements

  • Previously worked in an IT Service support environment including service strategy, Incident Management and Continuous Improvement.
  • Previously worked in a Data environment or understand the key concepts Data Product or Programme Management.
  • Deep working knowledge of Agile methodologies and their implementation across various models and organizations.
  • Proven track record of leading, delivering, and scaling data initiatives within large-scale organizations.
  • Expertise in creating leadership-level communications that provide clarity and understanding on complex topics.
  • Experience in navigating procurement processes and managing vendor performance effectively.
  • Proficient in creating and maintaining program and/or project plans with robust risk management strategies.
  • Experience mentoring and coaching teams on data delivery practices across the BBC.
  • Strong background in change management and leading multiple complex cross-functional teams in industry or consulting environments.
  • Capable of leading delivery for multiple teams, using metrics and reporting to drive change.
  • Successful track record of making significant improvements to an organization's ways of working, leading to noticeable enhancements in success metrics.
  • Experience in managing the scoping and sizing of large, complex work pipelines.
  • Demonstrable experience in a technical, systems, or backend delivery environment.

What We Offer

The BBC offers a range of benefits, including a negotiable salary package, a flexible 35-hour working week for work-life balance and 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym.

About the BBC

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC for different reasons and they will be given priority consideration ahead of other applicants.

We don't focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you've read about our values and behaviours.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that's to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

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