Veterinary Support Coordinator

3 weeks ago


Totton, Hampshire, United Kingdom CVS Group Plc Full time

Seamless Client Experience Specialist

We are seeking a highly skilled and compassionate individual to join our team as a Veterinary Receptionist at Seadown Totton Surgery. This role involves providing exceptional client service, handling animal-related tasks, and supporting the veterinary team.

Job Overview:

  • This is a part-time position requiring 17.17 hours of work per week.
  • The shift pattern includes Tuesday (13:00-18:30), Thursday (08:30-14:00), Friday (13:15-18:15), and Saturday (08:30-12:00) on a rolling 1 in 3-week basis.

About CVS:

CVS Group Plc is one of the largest integrated veterinary services providers in the UK, encompassing four main business areas: veterinary practices, diagnostic laboratories, pet crematoria, and an e-commerce division. Our success stems from our people's passion for animals and making pets a priority.

Key Responsibilities:

  • Aiding clients with weighing their animals.
  • Assisting the vet in consults with animal handling.
  • Providing a warm welcome to clients and patients.
  • Answering phones, booking appointments, responding to queries, registering new clients, completing insurance forms, dispensing medications, taking payments, and more.

Requirements:

  • Prior receptionist experience is essential, with veterinary experience being a plus.
  • Resilience in potentially distressing situations.
  • Excellent communication skills and empathy.
  • Strong customer service skills and experience dealing with the public.
  • A positive attitude and excellent teamwork skills.
  • Proficiency in Microsoft Office and database management systems.

What We Offer:

We provide a competitive salary estimated at £9.50 per hour, reflecting the demands of this role and its impact on our clients and patients.



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