Operational Services Director

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom REAKT Recruitment Ltd Full time

Job Description:

The Branch Manager position at REAKT Recruitment Ltd is a critical role that oversees the day-to-day operations of our Peterborough facility. This includes managing a team of approximately 30 permanent and temporary staff, coordinating activities in both the warehouse and scanning bureau, and driving efficiencies to ensure top-quality service delivery.

Key Responsibilities:

  • Service Delivery: Organize and manage the workload for the Peterborough teams to meet daily, weekly, and monthly service demands, ensuring high standards of service quality in line with customer requirements and internal metrics.
  • Commercial Focus: Drive profitable growth by understanding cost management and pricing strategies, collaborating with the Finance team to maintain visibility on costs and key factors that support growth.
  • People Management: Lead and support the scanning team with a focus on delivering high-quality services, conducting regular team meetings, and supporting HR matters as needed.
  • Health & Safety: Uphold high safety standards, overseeing Health & Safety measures both onsite and across the fleet, and ensuring regular fire alarm checks, conduct fire drills, and maintain fire-fighting equipment.

About the Role:

This role requires a people-oriented manager with strong supervisory skills and the ability to lead and direct their team. An awareness and understanding of Document Management software solutions are required to support the growth of innovative scanning propositions. Experience and knowledge of Kofax Capture Software and associated Scanning Hardware (IBML, Kodak etc) is desirable but not essential.

Salary: The estimated salary for this role is £42,000 per annum, plus additional targeted bonus opportunities.


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