Commercial Claims Manager

3 weeks ago


Redhill, Surrey, United Kingdom Sedgwick Full time
Role Overview

We are seeking a highly skilled and experienced Commercial Adjuster Manager to join our team in the Redhill region. As a key member of our Commercial Property business, you will be responsible for leading a team of adjusters and claims technicians, managing operational and financial performance, and driving continuous improvements across the team.

Key Responsibilities
  • Operational and technical management of a team of commercial adjusters in the region.
  • Deliver a strong financial performance aligned with the agreed budget.
  • Develop strategies for profitable delivery of services, ensuring control of costs and growth of net margin in line with the CCS strategy.
  • Create a culture for consistent achievement of SLA compliance and adherence to client-specific processes.
  • Promote, support, and implement process innovation and digital solutions as client and customer needs evolve.
  • Ensure clear and effective communication to ensure each member of the team is appropriately employed and aware of their role, responsibilities, and value to Sedgwick UK.
  • Drive a culture of continuous improvement that strives for market-leading excellence in every aspect of client and customer service.
  • Maintain the highest standards of performance by inspiring, training, and motivating colleagues.
Requirements
  • Highly organized with a flexible, proactive approach and the ability to report to others in a clear and concise manner.
  • Excellent oral and written communication skills.
  • First-class interpersonal and presentation skills.
  • Able to demonstrate the ability to prioritize work states during busier periods.
  • Excellent knowledge of commercial property claims products.
  • Commercial awareness and an in-depth knowledge of client requirements and strategies.
What We Offer
  • Competitive salary depending on skills, experience, and qualifications.
  • Enrolment to a performance-related bonus scheme.
  • Flexible working arrangements, including the option to work from home.
  • A comprehensive benefits package, including healthcare, pension, and life assurance.
  • Opportunities for career development and growth within the company.
About Sedgwick

Sedgwick is a company that values creativity, caring, and diversity. We believe in cultivating uniqueness and belonging, which allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.



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