Commercial Claims Manager

3 weeks ago

Redhill, Surrey, United Kingdom Sedgwick Full time

Career Opportunity at Sedgwick

We are seeking a highly skilled and experienced Commercial Claims Manager to join our team at Sedgwick. As a Commercial Claims Manager, you will be responsible for leading a team of adjusters and claims technicians in the Commercial Property Redhill Region. Your primary focus will be on operational and financial performance, ensuring that you meet and exceed budget targets while maintaining and enhancing technical and service delivery.

Key Responsibilities:

  • Operational and technical management of a number of commercial adjusters in the region for claims typically
  • Deliver a strong financial performance aligned with the agreed budget
  • Develop strategies for profitable delivery of services, ensuring control of costs and growth of net margin in line with the CCS strategy
  • Create a culture for consistent achievement of SLA compliance and adherence to client specific process(es) including complaint management, root cause analysis and implementing corrective actions
  • Promote, support and implement process innovation and digital solutions as client and customer needs evolve
  • Ensure clear and effective communication to ensure each member of the team is appropriately employed and is aware of their role, responsibilities and value to Sedgwick UK
  • Drive a culture of continuous improvement that strives for market leading excellence in every aspect of client and customer service
  • A clear focus and strategy for career development of colleagues within the region
  • Maintain the highest standards of performance by inspiring, training and motivating colleagues

Requirements:

  • Highly organised with a flexible, pro-active approach and the ability to report to others in a clear and concise manner
  • Excellent oral and written communication skills
  • First class interpersonal and presentation skills
  • Able to demonstrate the ability to prioritise work states during busier periods
  • Excellent knowledge of commercial property claims products
  • Commercial awareness and an in-depth knowledge of client requirements and strategies
  • Previous experience is not required but will be an advantage
  • Proven track record in delivering a strong financial performance for your team is also an advantage
  • Ability to identify and propose innovative ideas as part of a continuous improvement culture

What We Offer:

  • Competitive salary depending on skills, experience and qualifications
  • Enrolment to a performance related bonus scheme
  • Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
  • Healthcare scheme
  • A Self Invested Personal Pension Scheme
  • Holiday allowance of 25 days plus bank holidays
  • Discounts on various products and services
  • Employee assistance programme for employee wellbeing
  • Life assurance
  • Group Income Protection
  • Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

About Sedgwick:

Sedgwick is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients' needs, support the communities in which we operate, and perform at our best.

We're passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we're supportive of that. As a flexible employer, we're happy to discuss options that take into consideration your personal needs for this position during your interview.

Sedgwick is an Equal Opportunity Employer.

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