Veterinary Practice Lead

2 weeks ago


London, Greater London, United Kingdom Vetisco Full time
Job Title: Veterinary Practice Lead

Vetisco is seeking a confident and proactive associate to join our friendly team as a Lead Client Care Assistant.

About the Role

The ideal candidate will have extensive client care experience within the veterinary industry, with prior leadership experience and knowledge of the veterinary insurance process being a bonus.

Key Responsibilities
  • Collaborate closely with senior managers in clinical, marketing, financial, and human resources teams to deliver and promote practice objectives.
  • Liaise with clients, the clinical team, and insurance companies to manage and process claims correctly.
  • Manage, motivate, and support the reception team to uphold high standards.
  • Act as line manager to the reception team, organising regular appraisals and team meetings.
  • Create team rota and manage TOIL, absences, and holiday requests/cover.
  • Aid in recruitment, induction, and training of staff.
  • Manage consultation and surgical diary.
Benefits
  • £27,500 per year salary
  • Career progression opportunities
  • Extensive free online CPD program and training
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • Pension scheme
  • Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme


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