Support Services Coordinator

2 months ago


Selby, North Yorkshire, United Kingdom Cawood Scientific Full time

About the Role:

Cawood Scientific is seeking a highly organized and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our support team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries, ensuring a high level of satisfaction and loyalty.
  • Collaborate with internal teams to resolve customer issues and concerns, escalating as necessary to ensure prompt resolution.
  • Manage and maintain accurate customer records, including contact information and communication history.
  • Coordinate the collection and return of samples, ensuring timely and efficient processing.
  • Assist with the preparation and distribution of certificates and other customer documents.
  • Develop and maintain strong relationships with customers, providing proactive support and guidance to ensure their needs are met.

Requirements:

  • Previous experience in a customer-facing role, preferably in a scientific or laboratory setting.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office, including Word, Excel, and Outlook.
  • Reliable transportation, as occasional travel to customer sites may be required.

What We Offer:

Cawood Scientific is a dynamic and growing company that values its employees and customers. As a Customer Service Assistant, you will have the opportunity to work in a fast-paced and supportive environment, with opportunities for professional growth and development.



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