Community Service Coordinator

4 days ago


Saint Peters, Kent, United Kingdom McCarthy and Stone Full time
Job Overview

We are seeking a customer-centric professional to join our team as a House Manager at Pearson House in Broadstairs.

About the Role

This diverse role involves delivering high-level customer service, front-of-house operations, and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, regular meetings, and maintaining open communication.

Key Responsibilities:
  • Welcome new Homeowners and support them in settling into their apartments.
  • Provide a professional front-of-house service, dealing with visitors in a friendly manner.
  • Be the first point of contact for Homeowners, offering help, support, and advice as needed.
  • Collaborate with partners and suppliers to ensure the smooth running of the estate.
  • Represent McCarthy Stone for the families and friends of our Homeowners.
  • Deal with Homeowner issues sensitively and maintain confidentiality while respecting their privacy.
  • Manage the development's gardens and grounds efficiently, providing a safe, secure, well-maintained environment for Homeowners.
  • Foster social interaction and help Homeowners enjoy retirement living.
  • Ensure adherence to Health and Safety requirements.
Requirements:
  • Excellent communication skills with a proactive attitude.
  • Extensive experience in customer-facing roles.
  • A professional approach with high-quality standards.
  • Thrives in a busy, varied role with every day presenting new challenges.
  • Problem-solving skills and resilience.
  • Awareness of basic Health and Safety principles.
  • Good computer literacy, including Microsoft Word and Outlook.
  • Prior work-based first aid qualifications are an advantage.
Benefits

As part of McCarthy Stone, you'll receive comprehensive training and support to achieve your career goals. This includes courses like basic first aid, working safely, Dementia Friends training, and more.

Estimated Salary:

£24,993 per annum.



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