End-to-End Solution Delivery Lead
3 weeks ago
Urban Digital Recruitment Ltd offers up to £75k for this exciting position.
This is an excellent chance to join our team as an End-to-End Solution Delivery Lead. In this role, you will be responsible for overseeing end-to-end customer onboarding and solution implementation, ensuring seamless tech integration for new clients globally.
As a seasoned professional, you will lead project scope, timelines, and resource allocation, troubleshoot technical issues, and track KPIs over short project cycles. You will work closely with internal departments and clients' implementation teams to align expectations and drive successful delivery and execution of software solutions.
Key Responsibilities:
- Develop and manage implementation plans for complex software solutions
- Lead technical implementation and resolution of any technical challenges
- Collaborate with stakeholders to gather requirements and ensure buy-in throughout the implementation process
- Work closely with clients' internal implementation teams and your own internal departments
Requirements:
- Proven success in implementing SaaS solutions, such as CRMs or ERPs
- Exceptional project management skills with the ability to meet tight deadlines and produce high-level reports
- Expertise in technology integration and familiarity with VMS/MSP systems an advantage
- Strong communication and stakeholder management skills, with experience working with both technical and senior-level teams
- Adaptable and able to customize solutions for each client's needs
- Strong problem-solving skills
- Exceptional attention to detail in reporting and documentation
- Collaborative and a clear communicator able to present complex information to all stakeholders
- Extensive client-facing success
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