Telecare Service Representative

4 days ago


Boston, Lincolnshire, United Kingdom AD WARRIOR Full time

Job Summary

We are seeking a highly skilled and compassionate Telecare Advisor to join our Integrated Telecare Monitoring Team at AD WARRIOR. As a Telecare Advisor, you will play a vital role in providing exceptional customer service and support to our clients, ensuring they receive the necessary care and assistance to live independently in their homes.

Key Responsibilities

  • Complete referrals with prospective customers and conduct needs-based assessments to determine the suitability of our telecare equipment.
  • Manage customer accounts, ensuring accurate billing frequencies and scheduling appointments for repairs or collections.
  • Update customer records and reporting systems, and communicate effectively with the Telecare Team Leader to resolve any issues.

Requirements

  • Previous experience in a similar role, preferably in a customer-facing or care-related environment.
  • Excellent communication and interpersonal skills, with the ability to relate professionally to older and vulnerable individuals.
  • Ability to prioritize and manage workloads, working independently with minimal supervision.

What We Offer

  • A competitive salary and benefits package, including a pension scheme and opportunities for career development and growth.
  • A supportive and inclusive work environment, with a focus on employee well-being and satisfaction.
  • The chance to make a real difference in the lives of our clients and contribute to the success of our organization.

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