Service Department Representative

2 weeks ago


Croydon, Greater London, United Kingdom Auto Skills UK Full time

Auto Skills UK Overview: As a leading service solutions provider, we pride ourselves on delivering top-notch services that exceed our clients' expectations.

Salary and Benefits: We offer a competitive salary package, including a base salary of £32,400 and the potential to earn up to £37,200 in OTE. Our team members also enjoy a range of benefits.

Job Role:

We are seeking an experienced Service Advisor to join our team. This role requires someone with a proven track record of providing excellent customer service, a flexible attitude, and the ability to work well under pressure. Responsibilities include managing service department bookings, interacting with customers, updating them on technical issues, addressing complaints, and identifying opportunities to upsell products.

Key Qualifications:

  • Previous experience as a Service Advisor
  • Knowledge of Kerridge / 1 link / Pinnacle systems or similar DMS systems
  • A strong motivation by financial incentives and confidence in upselling
  • A customer-focused approach, professional demeanor, and high standards of presentation
  • An ability to work effectively in a busy service environment
  • A valid full UK driving license


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