Deputy Head of Retail Operations

2 weeks ago


London, Greater London, United Kingdom Compass Group UK & Ireland Full time
About the Role

We are seeking an experienced Deputy Head of Retail Operations to lead our retail food and beverage operation at Tottenham Hotspur Stadium. This is a challenging and rewarding role that requires strong leadership and operational skills.

The successful candidate will be responsible for delivering first-class non-match day and match-day retail operations, ensuring seamless customer experiences and high-quality food and beverage offerings.

Key Responsibilities
  • Lead the delivery of retail operations, including planning, execution, and evaluation
  • Collaborate with cross-functional teams to drive business growth and improve customer satisfaction
  • Develop and implement strategies to enhance operational efficiency and reduce costs
  • Manage a team of variable and full-time personnel to deliver exceptional customer service and quality food and beverage products
Requirements
  • Proven experience in leading large-scale retail operations, preferably in a sports or entertainment venue
  • Strong leadership and management skills, with the ability to inspire and motivate a team
  • Excellent communication and problem-solving skills, with a focus on customer satisfaction
  • Ability to work in a fast-paced environment and adapt to changing priorities
Benefits
  • A competitive salary of £55,000 per annum
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment
  • Access to a range of employee benefits, including medicash, aviva digicare, and perks at work


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