Service Desk Analyst Trainee

2 weeks ago


Holmes Chapel, Cheshire East, United Kingdom Bespak Limited Full time

About the Opportunity

Bespak Limited seeks an exceptional Service Desk Analyst Trainee to join their team at the Holmes Chapel site. The role offers a competitive salary of £18,000 - £26,000 per annum, plus a discretionary annual bonus. Additionally, you'll enjoy 25 days' leave plus bank holidays, a 10% pension contribution, and private medical insurance.

As an IT Apprentice, you'll work closely with the IS Service desk team to provide first-line support to employees on IT-related queries, ensuring the smooth operation of critical IT systems.

We offer flexible apprenticeship programs that cater to your qualifications and career aspirations, whether it's a Level 3 or degree apprenticeship.

Required Skills and Qualifications:

A Level 3 Advanced IT Apprenticeship requires 5 GCSEs or equivalent passes at grades 9-4, including English and Maths.

A Level 6 IT Degree Apprenticeship requires a Level 3 IT qualification or 3 A-level passes in STEM subjects.

Responsibilities:
  • Providing exceptional customer service to employees.
  • Assisting with IT asset management.
  • Delivering IT support services to on-site employees.
  • Collaborating with suppliers to acquire and configure software/hardware.


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