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Customer Experience Manager

2 months ago

Dartford, Kent, United Kingdom Zachary Daniels Full time £30,000
Customer Experience Supervisor Opportunity

We are seeking a highly skilled Customer Experience Supervisor to join our team at Bluewater. As a key member of our store leadership, you will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • Lead a high-performing team to achieve sales targets and provide outstanding customer service
  • Develop and implement strategies to improve customer engagement and loyalty
  • Manage the performance of management staff and colleagues, providing coaching and development opportunities
  • Drive commercial awareness and make data-driven decisions to optimize business performance
  • Manage CRM activity to build strong relationships with high-value clients

About the Role:

This is an exciting opportunity to join our team and make a real impact on our business. As a Customer Experience Supervisor, you will be a credible presence in your store and will be responsible for supporting colleagues across your area.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service
  • Excellent leadership and management skills, with the ability to motivate and develop a high-performing team
  • Strong commercial awareness and analytical skills, with the ability to make data-driven decisions
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers

What We Offer:

We offer a competitive salary, bonuses, and a range of benefits, including opportunities for career development and growth.