Prestige Claims Leadership Position
1 week ago
Estimated Salary: £45,000 - £60,000 per annum
Spotlightjobs is a leading motor credit hire claims company based in Merseyside, providing prestige replacement vehicles to individuals involved in non-fault accidents and ensuring efficient claims handling.
About the RoleWe are seeking a highly motivated and experienced Claims Manager to join our dynamic team in Liverpool. In this role, you will be responsible for managing and leading our prestige and electric vehicle credit hire claims department, ensuring efficient claims processing, customer satisfaction, and compliance with industry standards.
You will oversee the entire credit hire claims process for prestige and electric vehicles, from initial intake to resolution. This includes reviewing and assessing complex claims, collaborating with legal teams and insurance companies to negotiate and settle claims, and maintaining a high level of expertise in prestige and electric vehicle claims.
The ideal candidate will have proven experience in credit hire claims management, with a focus on prestige and electric vehicles. They will also possess strong leadership and team management skills, excellent negotiation and communication skills, and the ability to make informed decisions under pressure.
Key Responsibilities- Claims Management: Oversee the entire credit hire claims process for prestige and electric vehicles, from initial intake to resolution.
- Customer Service: Ensure exceptional customer service by addressing client inquiries and concerns promptly and professionally.
- Quality Assurance: Establish and implement quality assurance measures to maintain the highest standards in claims processing.
- Proven experience in credit hire claims management, with a focus on prestige and electric vehicles.
- In-depth knowledge of the credit hire claims process and industry regulations in the UK.
- Strong leadership and team management skills, with the ability to motivate and develop a team of claims specialists.
- Excellent negotiation and communication skills.
- Detail-oriented with a strong analytical mindset.
- Ability to make informed decisions under pressure and meet deadlines.
- Proficiency in relevant software and tools for claims management and reporting.
- A commitment to maintaining the highest standards of professionalism and ethics.
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