Benefit Officer

3 weeks ago


Lincoln, Lincolnshire, United Kingdom City of Lincoln Council Full time
Job Title: Benefit Officer

We are seeking a skilled and experienced Benefit Officer to join our Revenues and Benefits shared service between City of Lincoln Council and North Kesteven District Council.

Key Responsibilities:
  • Make timely and accurate assessments of entitlement to Housing Benefit and Council Tax Benefit/support, via a customer-facing 'one stop' approach.
  • Undertake qualitative checks of Housing Benefit and Council Tax Benefit/support assessments, to ensure payments have been made correctly and subsidy claimed appropriately.
  • Recover overpaid Housing Benefit, Council Tax Benefit and Administrative Penalties.
  • Assist with all aspects in the administration of Housing Benefit, Council Tax Benefit/support and Discretionary Housing Payments, as required.
Requirements:
  • Previous experience of working in an organisation dealing benefits, and the recovery and collection of outstanding debts.
  • Ability to work effectively as part of a team.
  • Experience of working in a customer-facing environment.
  • Knowledge of Housing Benefit and Council Tax Benefit legislation.
  • Ability to accurately assess all types of standard and passported Housing Benefit/Council Tax Benefit claims.
  • Excellent communication skills both oral and written.
  • Ability to work flexibly in line with business requirements.
  • Knowledge of Council Tax legislation.
Benefits:
  • Flexible working options / Flexi time scheme.
  • Generous annual leave entitlement plus bank holidays.
  • Local government pension scheme (currently 23.4% employer contribution).
  • Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).
  • Health and Wellbeing support.
  • Sustainable Travel Options (Tax free bike scheme and discounted City parking).

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