Swansea Branch Lead

7 days ago


Swansea, City and County of Swansea, United Kingdom Yolk Recruitment Full time

About the Role:

As a Customer Care Leader at Yolk Recruitment's client in Swansea, you will be responsible for developing and implementing strategies to enhance customer satisfaction, loyalty, and retention. You will lead a team to deliver exceptional customer experiences, ensuring timely issue resolution and proactive problem prevention.

Key Responsibilities:

  • Manage and motivate a high-performing team to achieve business objectives and deliver exceptional customer experiences
  • Analyse data and insights to inform strategic decisions and drive business growth
  • Develop and implement targeted initiatives to enhance customer engagement, loyalty, and retention
  • Collaborate with internal stakeholders to ensure seamless communication and effective issue escalation
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to maintain compliance and drive excellence

What We Offer:

A highly competitive estimated salary range of £45,000 - £65,000 per annum, depending on experience, plus benefits and opportunities for professional growth and development within a well-established financial services organisation.



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