Customer Service Representative

4 days ago


Sheffield, Sheffield, United Kingdom CV-Library Full time

Job Overview:

We are looking for highly motivated individuals to join our team as Telephone Collection Officers.

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Key Responsibilities:

  1. Handle inbound customer calls regarding outstanding debts.
  2. Negotiate payment plans and resolve customer queries.
  3. Use effective communication skills to build rapport with customers.
  4. Update customer records accurately and efficiently.
  5. Work collaboratively as part of a dynamic team.
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Requirements:

  • Minimum 2 years of customer service experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Confident and professional manner when dealing with customers.
  • Basic computer literacy and knowledge of software systems.
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What We Offer:

  • Competitive salary (£24,000 - £26,000 + Commission)
  • Opportunities for career progression and development.
  • A supportive and dynamic team environment.
  • Ongoing training and support.
  • A range of benefits including pension scheme, colleague discount scheme, and more.


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