Customer Service Representative
4 days ago
Job Overview:
We are looking for highly motivated individuals to join our team as Telephone Collection Officers.
">Key Responsibilities:
- Handle inbound customer calls regarding outstanding debts.
- Negotiate payment plans and resolve customer queries.
- Use effective communication skills to build rapport with customers.
- Update customer records accurately and efficiently.
- Work collaboratively as part of a dynamic team.
Requirements:
- Minimum 2 years of customer service experience.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Confident and professional manner when dealing with customers.
- Basic computer literacy and knowledge of software systems.
What We Offer:
- Competitive salary (£24,000 - £26,000 + Commission)
- Opportunities for career progression and development.
- A supportive and dynamic team environment.
- Ongoing training and support.
- A range of benefits including pension scheme, colleague discount scheme, and more.
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